Dial 1912

Utilising any telephone network in the country, tourists can dial 1912 and obtain all information related to local tourism and travel.

The facility was established by the IT Division of the Sri Lanka Tourism Development Authority, with the help of the Telecommunication Regulatory Commission of Sri Lanka. The dedicated telephone line 1912 will function as a general number that will lead to any outsider to the various branches of Sri Lanka Tourism, or the Ministry of Tourism, as well as providing general travel information, information about services (i.e. licensing, investor relations, etc.), statistics, and emergency response in an unexpected disaster.

It can also connect tourists to the Tourism Police Division where outsiders could make complaints on harassments, service quality, etc., apart from obtaining their services. The 1912 hotline is accessible through any public, private, or cellular phone network, and helps transform tourism into a more communication technology driven ultra- modern industry.

Tourist Police Hotline

Dial – 1912 to access Sri Lanka Tourism

Safety of the Tourists

The Sri Lanka Tourism Board is committed to ensuring that tourists, both local and foreign, have a pleasant stay here with minimum hassle and inconvenience.

Hence, in order to safeguard the tourists, SLTB has ensured that a separate police unit and a dedicated telephone line are ready to provide 24 hours of assistance to all tourists.

Tourist Police Division

A fully fledged tourist police force has been established at Sri Lanka Tourism Office premises. Its functions are to re-establish a network of tourist Police Stations in key areas for visitors, both local and foreign to enjoy a hassle free holiday while here.

Special police units apart from the general police duties are assigned to serve tourists in all matters of guidance, relief in adverse situations and they have co-ordination with the Tourist Hotels and cover locations of the frequent and the lodges.

The division is responsible to safeguard Sri Lankans from the negative practices such as the use of children for commercial sex, drugs, and other undesirable activities.

• Tourism Police Division
• Telephone No : 0112-421451
• Services provided by the Police
• Emergency services for the public

1-1-9 Police Emergency service free of charge to the caller from any location island wide.

The emergency service – The Police have in operation strategies to assist the public or any organisation encountering adverse situations of any kind of level, which may arise at any unexpected hour disrupting the normal way of life in the society.

The police emergency centre on 1-1-9 operating at the Inspector General’s Command Information Centre at Mirihana receives all public calls of emergencies and prompt action is taken in this regard.

The relevant local police station and the authorities too will be informed of the complaint in any part of the island depending on the nature of the complaint.

In case of emergencies (personal and national cases eg- disaster and accidents) the police emergency response crew will be at the doorstep within 15 Minutes (in the city), and in all other outstation areas the distance and the terrain would effect the response time in reaching the location but will be as quickly as possible.

Island wide Policing

The entire island is covered by 401 Police Stations, which are at service 24 hrs of the day.

Entertaining Complaints of the General Public.

The general public could make complaints which are entertained and addressed at the earliest. The public has the right to request an acknowledgment of the complaint that is made by them.

Issuing of Extracts of Complaints.

The OIC ( Officer In Charge) of the Police Station issues extracts of complaints made by the public on an application made requesting for the same on payment of Rs.25 .00 per each hundred words. An official receipt is issued for the payment.

These extract of complaints are issued only on the provisions of law. The extract which the complainant is entitled to in a criminal suit is mentioned in the criminal procedure code section 444 (1). In civil matters, extracts of complaints may be issued on request.

S.S.P. Kalurachchi
Director
Email Address : dptd@srilanka.travel